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Dear MyACTV Internet Customer,

In order to enhance security of your email and thereby reduce the chances of your email account being accessed without your knowledge, Antietam Cable has strengthened the requirements for email account passwords. 

NEW EMAIL PASSWORD REQUIREMENTS:
  • At least eight characters in length
  • No more than 12 characters in length
  • Contain at least one number [0-9] character
  • Contain at least one special character from: @#$%^*~-=_+[]\{}:,/?
  • Contain at least one upper-case and lower-case letter
  • Cannot match the account login name or email address

For instructions on changing your password please read this knowledge base article.

IMPORTANT MESSAGE ABOUT SAVED PASSWORDS:

For security reasons, we have removed the "Remember Me" password saving feature. Going forward web mail will only remember your user name. Your password will have to be entered every time you want to log in. Most browsers have a save password function built in. The links below can help you configure this in your browser:

Saved Passwords for Microsoft Internet Explorer:
http://windows.microsoft.com/en-us/internet-explorer/fill-in-forms-remember-passwords-autocomplete#ie=ie-11-win-7

Saved Passwords for Google Chrome:
https://support.google.com/chrome/answer/2633237?hl=en

Saved Passwords for Mozilla Firefox:
http://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-passwords

We apologize for any inconvenience this may cause, this change will increase the security of your email account.

Questions? Please feel free to contact our technical support department by email at support@myactv.net or by phone at 301-797-5000.

Remember - Antietam Cable will not, nor will we ever, ask you for any personal information via email, and we will never ask for your password.